Account FAQ

Common questions about OkkProxy account registration, login, and management.

How to register an OkkProxy account?

Registration Steps

1. Visit OkkProxy Official Website
2. Click the "Register" button in the top right corner
3. Fill in registration information:
   • Email address
   • Set password
   • Verification code
4. Agree to terms of service
5. Click "Register" to complete

Registration Requirements

• Valid email address
• Password at least 8 characters long
• Password must contain letters and numbers
• One email can only register one account

What if I forget my password?

Password Reset Steps

1. Visit the login page
2. Click "Forgot Password"
3. Enter registered email
4. Check for password reset email
5. Click the link in the email
6. Set new password

Notes

• Reset link is valid for 24 hours
• If you didn't receive the email, check spam folder
• Make sure email address is entered correctly

How to modify account information?

Modifiable Information

• Email address
• Login password
• Contact phone
• Company information

Modification Steps

1. Log in to account
2. Go to "Account Settings"
3. Select item to modify
4. Fill in new information
5. Verify identity (may require email verification)
6. Save changes

Account Security Recommendations

Password Security

• Use strong password, at least 12 characters
• Include uppercase and lowercase letters, numbers and special characters
• Change password regularly
• Don't use the same password as other websites

Account Protection

• Don't share account password
• Don't save password on public computers
• Regularly check login records
• Change password immediately if anything unusual is detected

Two-Factor Authentication

• Recommend enabling two-factor authentication
• Use Google Authenticator or similar apps
• Backup recovery codes

How to delete account?

Before Deletion

• Make sure there's no unused balance or plans
• Export data you need to save
• Data cannot be recovered after deletion

Deletion Steps

1. Contact customer service to request deletion
2. Provide account information to verify identity
3. Confirm reason for deletion
4. Customer service processes deletion request
5. Receive deletion confirmation email

Can multiple accounts be merged?

Account merging is currently not supported.

Recommendations

• Use main account for all operations
• Use up balance of other accounts
• Then delete extra accounts

What if account is frozen?

Possible Reasons

• Violation of terms of service
• Abnormal payment behavior
• Security risks
• System misjudgment

Solutions

1. Contact customer service to understand freeze reason
2. Provide relevant supporting materials
3. Cooperate with investigation and verification
4. Wait for review results

How to contact customer service?

Multiple Contact Methods

• Live Chat: Chat window in bottom right corner of website
• Email Support: [email protected]
• Ticket System: Submit ticket after logging in
• Telegram: Join official channel

Customer Service Hours

• Live Chat: Weekdays 9:00-18:00
• Email Support: Reply within 24 hours
• Urgent Issues: Expedited service available