Payment FAQ

Common questions about OkkProxy payments, plans, and recharge.

What payment methods are supported?

Mainstream Payment Methods

• Alipay: Real-time credit
• WeChat Pay: Real-time credit
• Bank Card: Real-time credit
• Credit Card: Visa, MasterCard, American Express
• Cryptocurrency: Bitcoin, USDT (contact customer service)

Enterprise Wire Transfer

• Support for corporate account transfers
• Provide official invoices
• Contact customer service for account information

How to recharge?

Recharge Steps

1. Log in to OkkProxy management dashboard
2. Go to "OKK Wallet -- Balance Recharge " page
3. Select recharge amount
4. Choose payment method
5. Complete payment
6. Balance credited immediately

Recharge Bonuses

• Recharge $100+, get 5% bonus
• Recharge $1000+, get 10% bonus
• Recharge $5000+, get 15% bonus
• Enterprise users can contact sales for discounts

How to purchase a plan?

Purchase Process

1. Log in to management dashboard
2. Go to "Plan Management"
3. Select suitable plan
4. Click "Buy Now"
5. Confirm order information
6. Choose payment method
7. Complete payment

Plan Activation

• Takes effect immediately after purchase
• Plan validity starts from purchase time
• Can renew before expiration

How to upgrade or downgrade plan?

Upgrade Plan

1. Go to plan management page
2. Select higher-tier plan
3. Pay the difference to upgrade
4. Remaining time of original plan will be prorated

Downgrade Plan

• Need to wait for current plan to expire
• Can purchase lower-tier plan after expiration
• Mid-term downgrade refunds not supported

Can I request a refund?

For details, please visit https://okkproxy.com/refund-policy

How to view consumption records?

Viewing Method

1. Log in to management dashboard
2. Go to "OKK Wallet -- Consumption Records"
3. View the following information:
   • Recharge records
   • Consumption details
   • Balance changes

How long is balance validity?

Recharged Balance

• Validity: Permanent
• No Expiration: Balance does not expire due to time

Account Transfer

• Account ownership transfer not supported
• Can authorize others to use
• Enterprise accounts support sub-account feature

Balance Transfer

• Balance transfer not supported
• Cash withdrawal not supported
• Can only be used to purchase services on this platform

What if payment fails?

Common Reasons

1. Insufficient Balance: Check payment account balance
2. Network Issues: Check network connection
3. Payment Limit: Exceeds single or daily limit
4. Bank Restriction: Bank card frozen or restricted

Solutions

1. Confirm payment information is correct
2. Change payment method
3. Contact bank for confirmation
4. Contact customer service for assistance

How to get coupons?

Acquisition Channels

• New User Registration: Automatically receive coupon
• Invite Friends: Get reward for successful invitation
• Holiday Events: Follow official announcements
• Social Media: Follow official accounts
• Customer Feedback: Provide valuable feedback

Using Coupons

1. Enter coupon code on checkout page
2. Click "Apply"
3. Confirm discount is applied
4. Complete payment

Coupon Rules

• Each coupon can only be used once
• Cannot be combined with other offers
• Note expiration date
• Some coupons have usage threshold

How do enterprise customers sign contracts?

Enterprise Cooperation

• Support for long-term cooperation agreements
• Provide customized service solutions
• Dedicated account manager
• Flexible payment cycles

Contact Information

• 📧 Business Email: [email protected]
• 📞 Business Hotline: Check website

Have other payment questions?

If you have other payment-related questions, please contact us:

• 📧 Email: [email protected]
• 💬 Live Chat: Bottom right corner of website

We are committed to serving you!