Product FAQ
Here are frequently asked questions and answers about OkkProxy products.
Overview
This section collects the most common product-related questions from users. Click on a question to view detailed answers.
How do I choose the right proxy plan?
Choosing the right proxy plan requires considering the following factors:
1. Use Case
- Individual Users: For personal use, daily browsing or small-scale data collection, we recommend the basic plan
- Business Users: For enterprise applications requiring many concurrent requests, we recommend the professional or enterprise plan
- Development Testing: For development and testing purposes, you can choose pay-as-you-go plans
2. Traffic Requirements
- Assess your monthly traffic needs
- Consider whether you need unlimited traffic
- Note the traffic validity period of the plan
3. Regional Coverage
- Confirm the target countries or regions you need
- Check if the plan supports your required regions
- Some regions may require special plans
4. IP Type
- Residential IP: Suitable for scenarios requiring high anonymity, such as social media management
- Datacenter IP: Suitable for scenarios requiring high speed and stability, such as data collection
- Mobile IP: Suitable for scenarios requiring mobile device simulation
How to target a specific city?
Some plans support city-level targeting:
Prerequisites
- Need to subscribe to a plan that supports city targeting
- Only certain countries support city-level targeting
Setup Method
- After selecting a country in proxy settings
- A "City" selection option will appear
- Select the specific city from the list
- Apply settings
Notes
- City targeting may affect the number of available IPs
- Not all countries support city targeting
- City targeting may incur additional fees
What is unlimited proxy?
Unlimited proxy is a special plan type offered by OkkProxy:
Features
- Unlimited Bandwidth: No traffic usage restrictions
- Time-based Billing: Charged by day/month/year, not by traffic
- Suitable Scenarios: Large-scale data collection, continuously running tasks
Usage Limits
Although "unlimited", there are still the following reasonable usage limits:
- Concurrent connection limits
- Single IP request frequency limits
- Prohibited for illegal or irregular purposes
Price Comparison
- If monthly traffic demand > 500GB, unlimited plan is more cost-effective
- If traffic demand fluctuates greatly, pay-as-you-go is more flexible
How long is the proxy validity period?
Different plan types have different validity periods:
Traffic Plans
- Take effect immediately after purchase
- Traffic must be used within the validity period
- Typical validity: 30 days, 90 days, 180 days
Time Plans
- Charged by day/month/year
- Service stops automatically when time expires
- Supports auto-renewal
Pay-as-you-go
- Use after prepayment
- Balance is valid long-term
- Charged based on actual usage
Will IPs be banned?
The possibility of IP bans depends on multiple factors:
Reasons for Bans
- Request Frequency Too High: Large number of requests to the same target in a short time
- Abnormal Behavior: Simulating unrealistic user behavior
- Target Website Restrictions: Some websites are particularly sensitive to proxy IPs
How to Reduce Ban Risk
- Control request frequency, set reasonable delays
- Use residential IPs instead of datacenter IPs
- Rotate IP addresses regularly
- Simulate real user browsing behavior
- Use our fingerprint browser feature
What to Do After IP Ban
- Switch to a new IP address
- Contact customer service to report the issue
- Check and optimize your usage strategy
What protocols are supported?
OkkProxy supports multiple proxy protocols:
HTTP/HTTPS
- Most commonly used proxy protocol
- Suitable for web browsing and API requests
- Ports: 80 (HTTP) / 443 (HTTPS)
SOCKS5
- Supports lower-level network protocols
- Suitable for various applications
- Supports UDP protocol
- Port: 1080
Usage Examples
HTTP Proxy:
bash
curl -x http://username:[email protected]:8080 https://example.comSOCKS5 Proxy:
bash
curl --socks5 username:[email protected]:1080 https://example.comHow to test if proxy is working properly?
Method 1: Use Online Tools
Visit the following websites to test your IP:
Method 2: Use Command Line
bash
# Test HTTP proxy
curl -x http://username:[email protected]:8080 https://ipinfo.io
# Test SOCKS5 proxy
curl --socks5 username:[email protected]:1080 https://ipinfo.ioMethod 3: Use Browser
- Configure browser proxy settings
- Visit an IP detection website
- Confirm the displayed IP is the proxy IP
What to do if proxy is slow?
If you encounter slow proxy speeds, you can try:
1. Choose Closer Nodes
- Select proxy nodes geographically closer to the target website
- Use Asian nodes to access Asian websites, European/American nodes for European/American websites
2. Check Network Environment
- Test local network speed
- Rule out local network issues
- Try using wired connection instead of WiFi
3. Change IP or Node
- Some IPs may be throttled
- Try switching to other IPs
- Contact customer service for quality node recommendations
4. Upgrade Plan
- Basic plans may have speed limits
- Consider upgrading to a higher-tier plan
- Dedicated IPs are usually faster and more stable
How to view proxy usage statistics?
Through Management Dashboard
- Log in to OkkProxy management dashboard
- Go to "Usage Proxies" page
- View the following information:
- Traffic usage
- Request success rate
- IP usage records
- Balance and validity period
Statistics Explanation
- Traffic Statistics: Used traffic and remaining traffic
- Request Statistics: Successful requests and failed requests
- IP Statistics: Number and distribution of IPs used
Have Other Questions?
If the above content doesn't solve your problem, you can:
- 📧 Email: [email protected]
- 💬 Live Chat: Visit our website to contact online customer service
- 📞 Phone Support: Check our website for contact phone number
- 📱 Telegram: Join our user community
Our customer service team will reply to your questions within 24 hours.